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Visitor information

At CarolinaEast Health System, we recognize that visitors play a very important part in the recovery process of our patients. We welcome the family and friends of our patients but ask that you remember that proper rest is critical to a successful recovery and that patient care remains our paramount interest.

Visiting hours

Visitor passes must be obtained at the visitor information desk located near the main entrance.

General visiting hours are 10 a.m. until 8:30 p.m. This applies to general nursing units (medical/surgical), cardiovascular intermediate care (CVIMC), 2 intermediate care (2IMC) and 3 intermediate care (3IMC).

Visiting hours for other areas are as follows:

  • Critical care areas (intensive care unit, coronary intensive care unit, cardiovascular intensive care unit). Standard visitation times are posted at the entrances to these high-level units. Visitation is coordinated with the nurses using the standard posted visitation times and in consideration of the patient's needs. Due to the critical status of the patients in these units, children under the age of 14 will not be allowed unless their visit is coordinated with the healthcare provider and the patient.
  • Crossroads Adult Mental Health. Monday through Friday 6 to 8:30 p.m., Saturday and Sunday 2 to 4 p.m. and 6 to 8:30 p.m.
  • Labor and delivery, and nursery. Visitation is limited and coordinated by the labor and delivery staff, nursery staff and the patient in response to patient needs. Postpartum, fathers, siblings and grandparents only may visit while the infant is in the room. All others must obtain a pass at the visitor information desk.

Guidelines for visitors

In order to facilitate families and patient care, we ask that the following guidelines be observed regarding visitors.

Wash your hands before entering and after leaving the patient room, and before and after touching your loved one. Adhere to all infection control precautions that may be required for you to visit.
  • CarolinaEast Medical Center is a smoke-free facility and campus. Absolutely no tobacco products are permitted on any health system property.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • No more than two visitors are allowed at the bedside at any one time. Visitors must obtain a pass from the information desk located on the first floor near the main entrance. You may be asked to show a government-issued photo ID in order to gain access to patient care areas. Visitors in semi-private rooms must be considerate of both patients.
  • Visits should be kept short.
  • Visitors should help maintain a quiet environment and avoid any unnecessary noise. Quiet time is observed between the hours of 1 and 3 p.m. daily. During this time there should be minimal interruption to patient rest.
  • Children under the age of 14 must be accompanied by a responsible adult at all times. Children under the age of 14 will not be permitted to visit patients with communicable or potentially communicable diseases. Children with communicable illness will not be allowed to visit. Visitation by children is discouraged for patients who are immunosuppressed.
  • People with sore throats, colds or any contagious diseases should not visit patients.
  • Visitors may be asked to leave the room during treatments or tests, or when the doctor or nurse needs to see the patient privately. However, the patient may designate a support person to be present throughout the hospitalization.
  • Each patient is entitled to unlimited visitation by one family member. This will be indicated by a red visitor pass. Two additional passes will be issued for visitors in addition to the red pass.
  • Many of our patients are required to be on special diets. Please do not bring food or drink to a patient without first checking with the nursing staff.
  • There are comfortable waiting areas throughout the medical center for the convenience of our visitors. Volunteers are stationed in many of these areas to assist you.
  • Patients who are terminally ill or acutely ill with danger of imminent death will be allowed unlimited visitation by family and individuals requested by the patient.


We are pleased to offer wireless internet connectivity in select areas of our medical center. You will be accessing the "CarolinaEast Public Internet" connection. We continue to work to strengthen connectivity throughout the facility.

Animal Access

CarolinaEast Health System, to include the Medical Center and all CarolinaEast Health System Outpatient Facilities and Practices, complies with applicable laws,
rules and regulations with regard to Service Animals and they are permitted in CarolinaEast facilities. Dogs in CarolinaEast’s canine visitation program “Thera-Paws: Furapy at its Best©” may be seen throughout the Health System at any given time and can be identified by a blue vest and official CarolinaEast name badge. View the difference between therapy, service and emotional support animals and which are permitted in our facilities here.

No weapons

Weapons may not be brought into CarolinaEast Medical Center or any CarolinaEast facilities or offices. Only law enforcement personnel with statutory law enforcement authority are permitted to carry weapons on CarolinaEast property or in CarolinaEast facilities.