(New Bern, NC) CarolinaEast Medical Center has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award® America’s trusted referral source for the best in healthcare. The award signifies CarolinaEast Medical Center has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories.
The methodology used to select CarolinaEast Medical Center as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences. The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
According to the Agency for Healthcare Research, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.
Personalized care from providers — including clear communication and sensitivity — is a key health care priority. This strong correlation between providing good patient experience throughout the journey and improved clinical quality measures including increase HCAHPS scores makes the investment a win-win for all.
“This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved. Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome.”
CarolinaEast Medical Center is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the United States by the Women’s Choice Award.
“Delivering an outstanding patient experience is among the most important things we do. It takes a remarkable team of caring professionals that all play a significant role in this recognition. I thank each and every member of the CarolinaEast team, our community and Women’s Choice Award for their ongoing efforts to promise excellence,” said Ray Leggett, President and CEO, CarolinaEast Health System.