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CarolinaEast Medical Center Receives Healthgrades 2019 Outstanding Patient Experience Award

Hospital news | Wednesday, May 15, 2019

(New Bern, NC) CarolinaEast Medical Center has achieved the Healthgrades 2019 Outstanding Patient Experience Award™. This distinction recognizes CarolinaEast Medical Center as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. They applied a scoring methodology to nine patient experience measures on the survey, with questions focusing on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

CarolinaEast Medical Center is one of 434 award recipients representing the hospitals that have met the highest standards for patient experience in the United States by Healthgrades.

“Delivering an outstanding patient experience is something we take a huge amount of pride in. Being recognized for this by Healthgrades is an honor and I thank each and every member of the CarolinaEast team for their commitment to providing excellence,” said Ray Leggett, President and CEO, CarolinaEast Health System.