When You Arrive

Our Sole Reason for Being Here is You!

Thank you for entrusting us with your care. In addition to finding the most recent medical technology at CarolinaEast, you will also find a comforting hand to hold.

Your Room

Your patient room has been chosen for you based upon your admitting diagnosis and bed availability at the time of your admission. Nursing staff will orient you to your room. If you have any questions, please ask.  Your hospital bed may be narrower and higher than your bed at home. It is equipped with a nurse call button, telephone and television remote control. The bedrails are for your protection and may be raised while you are resting, recovering from surgery or on certain medications. We have recently expanded available television stations for your viewing enjoyment. Channel availability can be found on channels 7 and 12. Relaxing music and peaceful scenery can be enjoyed on channel 40. Learn more about what to expect during your time with us on channel 41.

Your Health Care Team

It is our physicians who will lead your health care team and determine what is necessary to return you to good health. You may be cared for by your primary care physician and physicians providing special consultative services for your physician. While you are our guest, your attending physician may be a "Hospitalist." This is a doctor specially trained in the care of hospitalized patients. Your primary care physician has chosen to allow the "Hospitalist" to direct your inpatient care. Please know, your personal doctor is welcome to take care of you during your hospitalization if s/he has maintained active admitting priveleges. If your doctor chooses to allow the "Hospitalist" to care of you while you are our guest, the "Hospitalist" is in regular communication with your primary care provider - admission and discharge information is shared with your personal doctor as well as contact information so your doctor can be in regular communication with the "Hospitalist."  Nurses and patient care technicians will provide your daily care. Medical professionals from many departments may also be involved in your care. These include imaging technologists, respiratory therapists, physical therapists, clinical laboratory medical technologists and many others. Our dieticians will oversee your meal selection to insure your diet supports your recovery.  We are pleased to offer "At Your Request" room service style dining which gives our guests a wide selection of menu items tailored to meet dietary needs.

If you have any questions about your care, PLEASE ask your nurse or the clinical manager of the patient care area providing the service. We want your patient experience at CarolinaEast to be very satisfactory.

Showing You They Care

To show you they care, friends and family may send you cards and flowers. These will be delivered by our wonderful volunteers. Our gift shop, The Camellia Boutique, also a volunteer initiative, features charming cards, fine gifts, flowers, balloons and personal products. Please keep in mind that flowers and fruit are not permitted in the critical care areas. 

The Chapel

The Lula M. Disosway Memorial Chapel, located behind the Visitor Information Desk near the main lobby, is open 24 hours a day for prayer, meditation and peaceful respite. All faiths are welcome.

No Smoking

CarolinaEast Medical Center and all CarolinaEast facilities and offices are smoke-free campuses. Smoking is not permitted anywhere on the medical center campus or on any medical center owned/leased property including CarolinaEast Diagnostic Center, CarolinaEast Surgery Center, CarolinaEast Heart Center (New Bern and Morehead City offices), CarolinaEast Urology Center (New Bern and Jacksonville offices) and CarolinaEast Internal Medicine (New Bern, Pollocksville, Vanceboro, Havelock, Cape Carteret offices). Information on smoking cessation is available.Ask your caregiver to provide it for you.

Click here for a copy of your Patient Rights and Responsibilities