Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

Where is CarolinaEast Medical Center located?

CarolinaEast Medical Center, the flagship of CarolinaEast Health System, is located at 2000 Neuse Blvd. in New Bern, NC. CarolinaEast Diagnostic Center and CarolinaEast Surgery Center are located adjacent to each other in McCarthy Square in New Bern. CarolinaEast Rehabilitation Hospital is located adjacent to the Medical Center on Neuse Boulevard in New Bern.
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How large is CarolinaEast Health System?

CarolinaEast Health System is a multi-facility health care provider serving the entire coastal North Carolina region. In addition to the 350 bed CarolinaEast Medical Center inpatient hospital, CarolinaEast Health System's family of services includes CarolinaEast Diagnostic Center, CarolinaEast Surgery Center, CarolinaEast Home Care, CarolinaEast Rehabilitation Hospital, CarolinaEast Wound Center and Hyperbaric Healing and CarolinaEast Foundation. Additionally, CarolinaEast Physicians care for families from offices in four coastal North Carolina counties.
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How can I find a doctor to care for me and my family?

Over 250 physicians care for coastal Carolinians in the office setting and in the hospital. We are pleased to assist you in finding a doctor through our "Physician Finder Line" service, 252-633-8102. You are also encouraged to visit our physicians' website at CarolinaEastPhysicians.com. This should serve as a valuable resource in locating just the right doctor to care for you and your loved ones.At CarolinaEast, our doctors are the right doctor delivering the right care in the right place.
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How do I send mail to a patient?

To mail a card or greeting to a patient at CarolinaEast Medical Center, please address as follows: (Patient Name and Room Number - If Known) CarolinaEast Medical Center P.O. Box 12157 New Bern, NC 28561 Our  volunteers will deliver the mail to your loved one. Any mail that arrives after a patient is discharged will be forwarded to the home or returned to sender. Alternately, you can send an e-card to your loved one that will also be delivered by our volunteers. Click here to send an e-card.
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How do I send flowers to a patient?

Flowers can be enjoyed by our patients in all rooms other than critical care areas. The florist will bring the flowers to our volunteers for delivery to your loved one (8:00 a.m. - 4:00 p.m. Monday through Friday). If flowers arrive after patient discharge they will be returned to the florist for delivery to the home. If you order flowers through one of the Internet/On-line services, we will deliver the flowers as soon as possible. Should these flowers arrive after a patient is discharged, we will contact the patient to return to the Medical Center to pick up the flowers. If we are unable to reach the patient or the patient chooses not to return, the flowers will be returned to the On-Line florist or shared with another patient. We cannot guarantee timely delivery of flowers ordered online and shipped to CarolinaEast Medical Center due to the volume of packages that arrive with each delivery.
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How do I get a copy of my medical record?

Privacy regulations mandate that we take every precaution to protect the sensitive information contained in your medical record. In order to obtain a copy, you must visit our Health Information Services Release of Information on the first floor of the Medical Center. These Medical Records professionals will walk you through the steps necessary to get a copy of your record. Release of Information forms and photo identification will be required and there is a per page charge for the copies. For more information, call 252-633-8770. More information and needed forms can be found on this website's Notice of Privacy Practices page.
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Who do I contact if I have a concern about my care - either before or after I leave the hospital?

If you have ANY questions or concerns about your care while you are our guest, we ask that you speak with your nurse/patient care provider or the manager of your patient care area right away. We want to know immediately if we need to adjust our approach to your care. The Nursing Supervisor, the Patient Relations Manager and our Guest Experience Ambassadors can also assist with resolution of any concerns you may have. Please ask the staff to contact these individuals if you feel it is necessary. If you have a question after your hospitalization, please call our Patient Relations Office at 252-633-8177 for assistance and to facilitate resolution. In the interest of preserving and protecting confidentiality, you are encouraged to contact the Patient Relations Office about your concern and avoid using this website to post specific information about your concern.
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I'm interested in volunteering. Who do I call?

CarolinaEast Health System is supported by over 400 wonderfully caring and compassionate volunteers. And, we are always looking to recruit more of our neighbors to join the ranks of our volunteers. Please call our volunteer office at 252-633-8127 for information. You will need to fill out an application (available on this web-site under the Career Center/Volunteers link), pass a background investigation and complete a day-long orientation. We could not do what we do so well without our volunteers. We would love for you to join us!
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Where can I find press information?

For response to query, interview requests and additional information regarding press releases, please call Megan McGarvey, Director, Public Relations at 252-633-8154 or e-mail, mmcgarvey@carolinaeasthealth.com. After normal business hours and on weekends, please call 252-633-8111 and ask for the Nursing Supervisor. He or she will then make appropriate contact.
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Where can I find a list of contact telephone numbers?

Please click on the "About" link in the upper right corner of this screen next to the search line. There, on the left side of the screen, you will see a link to a phone listing for our key areas of service.
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What is "CarolinaEast Health System?"

CarolinaEast Health System is the name we have given to the entire service line of our organization. We are a multi-faceted, multi-facility service all of which are devoted to your care. Under the CarolinaEast Health System organization, you will find CarolinaEast Medical Center, CarolinaEast Surgery Center, CarolinaEast Diagnostic Center, CarolinaEast Emergency Care, CarolinaEast Home Care, CarolinaEast Rehabilitation Hospital, CarolinaEast Physicians and many more services with you at the heart of all we do. When it comes to health care, all you need to know is CarolinaEast.
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When does the Board of Directors and Board of Commissioners meet?

Regular meetings of the Board of Directors of CarolinaEast Medical Center will be held on the second Tuesday of each calendar month at 9:00 a.m. in the Board Room on the campus of CarolinaEast Medical Center. Regular meetings of the Board Committees of the Board of Directors of CarolinaEast Medical Center, including the regular meetings of the Planning and Building Committee, Finance Committee, and Audit and Compliance Committee, can be found by visiting "About" and Board of Directors" on this website. The annual meeting of the CarolinaEast Health System Board of Commissioners and CarolinaEast Medical Center Board of Commissioners will be held the second Tuesday of May at 9:00 a.m.
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