Financial Services

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.


Where is the Billing Office located?

CarolinaEast Medical Center Billing Office is located in the Medical Arts Complex Suite 10. Hours of operation are Monday – Friday 8:30a.m. – 5:00p.m. Our patient financial customer service representatives can be reached by calling (252) 633 - 8701. Our Cashier’s office conveniently located at the main entrance of the medical center is available to assist with you.
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Will CarolinaEast Medical Center file my insurance?

CarolinaEast Medical Center will submit a claim to any medical insurance plan as a courtesy. Examples of contracted companies include BCBS, Tricare, United Healthcare, Medcost, Multiplan, etc. but we will file a claim to any payer even if it is out of network. Please review your policy carefully for admission and managed care requirements. There may also be an out of network benefit reduction, which would be a patient responsibility. Additionally, it is your responsibility to ensure that all pre-admission approval requirements have been met.
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How do I request an itemized statement?

After receiving services you will automatically receive a summary bill for inpatient services and an itemized bill for outpatient services. Please keep these bills for future reference. Contact the Business Office (252) 633-8701 for an inpatient itemized statement within 180 days from discharge.
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Do you accept debit/credit card payments?

We accept MasterCard, Visa, and Discover. You may present your card at our Cashier’s Office located just inside the main entrance of the hospital or complete the credit card section on your billing statement. You may also call our customer service line at 252-633-8701 and we will process your payment over the telephone.
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What if I am unable to pay my balance in full?

Please discuss with your registrar or contact the Business Office (252) 633-8701. Payment plans may be referred to an outside company for processing. This company may contact you to set up a payment plan.
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Is financial assistance available?

Yes, please contact a Financial Counselor in the Business Office (252)633-8701 or stop by our Cashier’s office located just inside the main entrance to the Medical Center. If you are not eligible for Medicaid or other governmental assistance, your medical expenses may be reviewed to determine if they are within guidelines set forth by CarolinaEast Medical Center's Charity Care Program. If you do not qualify for governmental assistance or charity you will be asked to set up a payment plan.
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What other providers may be included in my care at CarolinaEast and how do I reach them?

• USACS Physicians (Emergency Department) • New Bern Anesthesia Associates • Coastal Radiology Associates • Craven County Rescue • CarolinaEast Internal Medicine • Craven Pathology Associates • Coastal Carolina Health Care • CarolinaEast Heart Center • And other private physician offices and health care providers. Contact information for these providers can be found on the statement you receive from them.
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