Financial Assistance Programs


CarolinaEast Financial Services

Phone: (252) 633-8701

CarolinaEast offers patient focused options to assist you with your medical expenses

CarolinaEast Health System will gladly file your medical insurance.  We are a contracted provider with Medicare, Medicaid, Blue Cross/Blue Shield, United Healthcare, MedCost and many others.  

CarolinaEast Health System has experienced Financial Counselors on staff to provide financial assistance including Medicaid eligibility, payment plans and charity care.  

If you are deemed potentially eligible for Medicaid by our Financial Counselors, professional staff from the Craven County Department of Social Services are on-site to assist you with your application.

CarolinaEast offers Self Pay Discounts

If you are a patient without medical insurance, CarolinaEast will provide a forty percent (40%) discount for medically necessary services.  Cosmetic procedures and balances after insurance such as deductibles and coinsurance do not qualify for this discount.  This discount is effective for services received on or after October 1, 2010.  In order to be eligible for this discount you must not have any insurance or other third party payer that has already paid or from whom payment is expected.   No discounts are available to patients who decide not to use their insurance.  This discount does not apply to physician services. Click to read more about discounts. 

For more information contact our Business Office at 252-633-8701.

CarolinaEast Health System’s Charity Care Program

If you have financial hardship and do not qualify for Medicaid or other government assistance programs, you may apply for our Charity Care program by contacting a Financial Counselor.  To participate in the program it is mandatory that you provide supporting documentation, which may include a tax return, pay stubs, credit application completion, and other information as requested by your Financial Counselor. Please contact a Financial Counselor by calling 252-633-8701 or by visiting our Business Office for more information.

Please review our Charity Care Policy for additional information.

Criteria for determining eligibility include but are not limited to:

Income no greater than 200% of the federal poverty guideline as determined by the Department of Health and Human Services associated with family size.

Federal Poverty Guidelines for 2013
48 Contiguous States and the District of Columbia

Persons In Family           200% of FPL for CarolinaEast Charity Care Program   
1              $11, 670                      $23,340
2              $15,730                       $31,460
3              $19,530                       $39,060
4              $23,850                       $47,700
5              $27,910                       $55,820
6              $31,970                       $63,940
7              $36,030                       $72,060
8              $40,090                       $80,180
**For families with more than eight persons, add $4,060 for each additional person.**

Limited assets including, stocks, bonds, mutual funds, 401k plans, etc.

Medicaid denial or assessment that patient is not eligible.

Patient or appropriate family member assistance with completion of Charity Care application.

Credit application that lists the costs of routine monthly necessities, for example, mortgage/rent  car, or other installment loans and credit card payments.

 Please review our Financial Assistance Policy for more details and restrictions. It is advisable for self pay patients with financial problems to bring in their prior year’s tax return or recent pay stubs prior to the service date or on the day of service. Please contact the Business Office or Registration in advance for more information and assistance.

CarolinaEast Medical Center's Financial Assistance Program

It is CarolinaEast Medical Center policy to provide financial assistance to all patients and financially responsible parties in a professional, compassionate and equitable manner.  The Medical Center is committed to helping patients by providing dedicated patient financial counselors and onsite Department of Social Service (DSS) Workers.  The Medical Center shall publicize its financial assistance services and standard charges. Read our entire policy here.